What CRS handles

The practice around every matter.

CRS supports the full operating rhythm of an independent ADR practice—from the first inquiry through billing, collection efforts, and final closeout.

Schedule a consultationView the CRS Framework

Practice operations are part of the client experience—not a collection of disconnected tasks.

One connected operating model
Six connected disciplines

White-glove service, made operational.

Each pillar protects a different part of the client journey. Together, they create the responsiveness, organization, and follow-through associated with a trusted practice.

01
Practice Operations Pillar

Client Intake

The client experience begins before a matter is scheduled. A timely, organized response signals that the practice is attentive, prepared, and worthy of trust.

CRS handles intake under the neutral's brand, follows the practice's standards, and keeps each inquiry moving without making the neutral the bottleneck.

Explore Client Intake
What this includes
  • Inquiry response
  • Initial information gathering
  • Conflict-review coordination
  • Matter opening
02
Practice Operations Pillar

Scheduling & Coordination

Scheduling is often the first sustained interaction counsel and clients have with the practice. The way it is handled becomes part of the neutral's reputation.

CRS manages the coordination process from first outreach through final confirmation and follows up until the matter is firmly on the calendar.

Explore Scheduling & Coordination
What this includes
  • Availability collection
  • Multi-party coordination
  • Confirmations and reminders
  • Rescheduling
03
Practice Operations Pillar

Matter Management

A well-managed matter protects preparation time, reduces avoidable surprises, and helps the neutral enter the session with the information needed to focus on resolution.

CRS maintains the operating record around each matter and keeps the right people, documents, dates, and follow-up steps connected.

Explore Matter Management
What this includes
  • Document coordination
  • Deadline monitoring
  • Status tracking
  • Session preparation support
04
Practice Operations Pillar

Client Communications

Clients experience responsiveness and clarity long before they experience the neutral in session. Communication is one of the clearest expressions of white-glove service.

CRS communicates under the neutral's brand using approved standards, templates, and judgment while preserving a personal, practice-specific experience.

Explore Client Communications
What this includes
  • Professional correspondence
  • Status updates
  • Expectation management
  • Responsive follow-up
05
Practice Operations Pillar

Billing & Financial Operations

Billing affects both cash flow and client experience. Clear, consistent financial processes reduce friction and keep the neutral from personally chasing payment details.

CRS supports the approved billing workflow, keeps payment-related tasks visible, and follows through with professionalism and discretion.

Explore Billing & Financial Operations
What this includes
  • Invoice preparation and distribution
  • Payment-status tracking
  • Professional collection follow-up
  • Final reconciliation and financial closeout
06
Practice Operations Pillar

Follow-Through

A session ending does not mean the operational work is finished. Reliable follow-through protects relationships, revenue, and the reputation of the practice.

CRS stays with the matter after the session and persistently manages the remaining work through completion.

Explore Follow-Through
What this includes
  • Post-session communication
  • Outstanding-item follow-up
  • Matter closing
  • Relationship continuity
Billing, collections & payment follow-up

A completed matter should not become an unpaid invoice.

CRS handles invoice preparation, delivery, payment tracking, reminder cadence, professional collection follow-up, and final reconciliation.

The neutral stays out of the awkward position of repeatedly contacting attorneys about money while CRS keeps the follow-up consistent, respectful, and documented.

Explore billing and collections support
Beyond an individual matter

Build the practice itself with the same care.

01

Practice launch

Forms, workflows, communications, technology, and standards established before volume arrives.

02

Ongoing operations

A consistent operating partner for the work surrounding every matter.

03

Added capacity

Support during growth, staffing gaps, travel, or concentrated projects.

04

Practice refinement

Stronger systems and client experience without rebuilding the practice from scratch.

Solutions

You handle the resolution. We handle the practice around it.

A short conversation is enough to identify which pillars need support and what should remain in your hands.

Schedule a consultationSee what CRS handles